Introduction
Thank you for shopping with Elysiangem. We are committed to providing a reliable and smooth shipping experience for customers worldwide. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed after confirmation of purchase. Orders are typically prepared and dispatched within 2 to 5 business days, excluding weekends and public holidays.
Customers will receive confirmation once their order has been successfully processed.
Cash on Delivery Orders
Elysiangem currently accepts Cash on Delivery (COD) as the only payment method. Customers are required to make full payment at the time the order is delivered.
Failure to accept or pay for the order upon delivery may result in future order restrictions.
International Shipping
Elysiangem operates worldwide and ships to customers across multiple countries. Shipping availability may vary depending on the destination and local courier services.
Shipping Charges
Shipping fees, if applicable, are calculated based on the destination, package size, and order details. Any shipping charges will be displayed during the checkout process before order confirmation.
Order Tracking
When tracking information is available, customers may receive updates regarding the shipment status of their order through email or other communication methods.
Delivery Issues
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving the package at [email protected]. Include your order number and relevant details so we can assist you promptly.
Failed Deliveries
Customers are responsible for providing accurate shipping information. If a delivery cannot be completed due to incorrect details, unavailable recipient, or refusal to accept the package, Elysiangem reserves the right to cancel the order or charge additional delivery fees for reshipment where applicable.
Lost Packages
If a package is lost during transit, customers should contact us at [email protected]. We will work with the shipping provider to investigate the issue and determine an appropriate resolution.
Policy Updates
Elysiangem may update this Shipping Policy from time to time to reflect operational, legal, or service changes. Updated versions will be posted on this page immediately upon publication.
Contact Us
For shipping-related questions or assistance, please contact:
Email: [email protected]