Introduction

At Elysiangem, customer satisfaction is important to us. We strive to provide high-quality jewelry and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refunds and Return Policy below.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To qualify for a return, the item must:

  • Be unused and in its original condition
  • Include original packaging, tags, and accessories
  • Not show signs of wear, damage, or alteration

Items returned after the 7-day return period may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized jewelry
  • Items purchased during clearance or special promotions
  • Products damaged due to misuse, improper handling, or normal wear and tear

Return Process

To initiate a return, please contact us at [email protected] within 7 days of delivery. Include your order number, reason for return, and clear photos if applicable.

Once your request is reviewed and approved, return instructions will be provided. Customers are responsible for securely packaging returned items.

Inspection and Approval

Returned items are inspected within 3 to 5 business days after delivery to our return facility. If the return is approved, the refund process will begin.

If the returned product does not meet our return conditions, the request may be declined.

Refund Policy

Approved refunds are processed within 7 to 10 business days after inspection approval. Refunds will be issued according to the original order details and confirmed with the customer through email communication.

Since Elysiangem currently accepts Cash on Delivery (COD) only, customers may be asked to provide the necessary details to complete the refund process securely.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected]. We will review the issue and arrange a replacement or refund where applicable.

Exchange Policy

Exchanges may be requested within 7 days of receiving the order, subject to product availability and approval. Exchange items must meet the same eligibility conditions as returns.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance and status updates.

Contact Us

For all return, exchange, or refund inquiries, contact:

Email: [email protected]